Customer Support Specialist

Northwind Retail is hiring a Customer Support Specialist to join our fully remote support team.

What you'll do

• Respond to customer questions over email and chat
• Troubleshoot order and shipping issues
• Escalate product feedback to our operations team

What we're looking for

• Previous customer service experience, retail or e-commerce a plus
• Clear, friendly written communication
• Reliable internet connection and a quiet home workspace

This role is fully remote and open to candidates anywhere in the United States.